CS-Cart Help Desk Customer Support System Addon for connecting the Re:Desk help desk software to CS-Cart store or Multi-Vendor marketplace. It is an essential feature to organize an efficient customers support of your online store. This CS-Cart ticketing system module will help you with this purpose perfectly and in the easiest way.
- Provides the same log in details for the Re:Desk software as your customers have in CS-Cart, so you DO NOT NEED TO IMPORT any users to help desk software. They will be already in your Customer Support Software after connection to your store.
- Shows order details inside the customer ticket page
- Integrated contact from which directly send the requests to Re:Desk help desk
- Simple and intuitive interface without overloaded features
- Flexible templates which your customers receive with ticket information and notifications
- Ability to add several e-mail addresses to gather messages from them. This feature is good for CS-Cart multi-admin stores.
- Staff roles, departments
- New! Orders communication through help desk
- New! Web based version of Re:Desk
- New! Multi-store features
- New! Multi-vendor features
- No more messy updates and upgrades
- See all features on our site
- Organize communication of vendors with customers through CS-Cart and Re:Desk support system. Owner of Multivendor marketplace sees all tickets of all vendors. Vendor sees only his tickets.
- Vendor account is automatically created in help desk while you create it in CS-Cart Multi-vendor store. All notifications are sent to vendor email address.
- Shows orders and order details, such as status, billing, shipping, and order information.
- Includes the integration of Multivendor CS-Cart contact form which contains the Vendors field you created in Re:Desk (departments). So, all the messages posted via this form will directly sent to a certain vendor automatically.
- Customer contacts you through the order details page or "Contact Vendor" button. All messages converts to help desk tickets and is automatically sent to appropriate vendor with order subject and details.
- "Ask a Question" button on product page.
- Ability to organize so-called Private Messaging of your vendors vs customers. Only owner of Multivendor marketplace will see full vendors and customers contact details in support software.
- Much more described here.
Support is free. At the present time special offer is active - free installation of help desk connection addon and setting up all help desk/email settings of you support system. Any comments, questions and suggestions are welcome. Look forward to hearing any comments.
Suggest the features and support forum thread:
With the Re:Desk software connected to your CS-Cart store you will be able to manage the requests of your customers easily through the Re:Desk ticket system, track all your client communications and improve your team work in overall. Multi-channel tickets, staff roles, permissions - all this is made to reduce the workload of your company or team, make the work process clearer and allows to get another level of support providing.