LiveAgent Helpdesk and Live chat

 

Free

[email]
+1-888-659-6550
www.ladesk.com

LiveAgent is a complete customer support platform with live chat integration and all Helpdesk features(Email ticketing, Call center, Facebook&Twitter support, Feedback buttons, Knowledge base...)

Simple, yet powerful interface:
Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords - all from one place.

All important help desk and live chat features included:
POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Email templates, Voice integration, Real-time website monitoring and statistic, Chats, Facebook integration, Knowledgebase, Live Suggestions as you type, Feedback and Contact forms, Agent rating, Gamification, Multilingual, Ticket Filters, File sharing and attachments, Chat button templates and much more.

All features are fully customizable, no HTML coding is required.

Key Features

  • Multichannel support(Email, Voice, LiveChat, FB and Twitter)
  • Intelligent Spam Filter
  • Live Chat
  • Gamification
  • Knowledge Base
  • Analytics
  • Ticketing system
  • Help Center
  • Mobile ready
  • Suggestions
  • Easy-to-use Interface
  • Multilingual
  • Hybrid tickets
  • Automatic Ticket Distribution
  • Departments, Tags and Filters
  • Service-level Agreement (SLA)
  • Twillio Voice Integration
  • Automation (Time and Event based Rules)
  • Asterisk Callcenter Integration
  • Extendable with Plugins or API

Benefits

- LiveAgent Helpdesk is an affordable solution for those who are not only looking for a SaaS service as we also offer downloadable licences for a one-time-fee.
- 24/7 customer support for all customers.
- LiveAgent integrates all support channels into one enviroment - no need to switch between multiple applications, all is in one place
- Help customers in real time, increase their satisfaction

Product:
  • CS-Cart
  • Multi-Vendor
Compatible versions:
  • 4.4.3
  • 4.4.2
  • 4.4.1
  • 4.3.10
  • 4.3.9
  • 4.3.8
  • 4.3.7
  • 4.3.6
  • 4.3.5
  • 4.3.4
  • 4.3.3
  • 4.3.2
  • 4.3.1
  • 4.2.4
  • 4.2.3
  • 4.2.2
  • 4.2.1
  • 4.1.5
  • 4.1.4
  • 4.1.3
  • 4.1.2
  • 4.1.1
  • 4.0.3
  • 4.0.2
  • 4.0.1
  • 3.0.6
  • 3.0.5
  • 3.0.4
  • 3.0.3
  • 3.0.2
  • 3.0.1
  • 2.2.5
  • 2.2.4
  • 2.2.3
  • 2.2.2
  • 2.2.1
Localisations:
  • English
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