Overview


The Messenger add-on provides easy communication between customers and vendors via text messages.

If customers have questions about products, they can immediately address them directly to the vendor without having to use any other device or software. This helps your customers make their purchase decisions faster.

To start a conversation a customer needs to click the Contact vendor link on one of the following pages:

  • on the product details page;
  • on the order details page;
  • on the vendor’s products list.

The vendor can also initiate a conversation with a customer on the order details page.

The communication history is kept in the store. If customers contact the vendor again, they are referred to the previous conversation.

Сommunication with your customers is a great way of providing customer service. You show your care for them and get their loyalty in return.



Key features


  • Fast and easy messaging for customers and vendors;
  • Communication history;
  • E-mail notifications about new messages;
  • The Contact vendor link on the product details page, order details page and vendor’s products list;
  • The Contact customer link on the order details page;
  • Ability to give the Manage vendor messages and View vendor messages privileges to administrators;
  • Ability to specify forbidden words, which are not displayed both in the admin panel and storefront.



What your customers will see


The product details page


Screenshot1.png?1490086975895



The vendor details page


Screenshot22.png?1490087031559



Communication history

messenger-communication.png?149943209881




What you will see in the admin panel


The add-on settings


messenger-settings2.png?1511264867185




List of communications between customers and vendors


Screenshot5.png?1490087350322



Communication history


28b3af3335.jpg?1490100720112



Order details page


Screenshot6.png?1490100821321




Setting up privileges for administrators


messenger_privileges.png?1530013326486





The layout of the Messages page


3ad42bc4c1.jpg?1490100852401




User Guide


Learn more about the add-on in our User Guide.



Compatibility


The add-on is compatible with Multi-Vendor 4.3.1 and above.


The add-on is included in default functionality starting with Multi-Vendor 4.7.1. However, we developed an advanced tool for real-time messaging. Learn more more about it here.
Product:
  • Multi-Vendor
Compatible versions:
  • 4.10.3
  • 4.10.2
  • 4.10.1
  • 4.9.3
  • 4.9.2
  • 4.6.3
  • 4.6.2
  • 4.6.1
  • 4.5.2
  • 4.5.1
  • 4.4.3
  • 4.4.2
  • 4.4.1
  • 4.3.10
  • 4.3.9
  • 4.3.8
  • 4.3.7
  • 4.3.6
  • 4.3.5
  • 4.3.4
  • 4.3.3
  • 4.3.2
  • 4.3.1
Localisations:
  • English
  • Русский
Rate this application Write a review

Exceptional product. Keeps the system internalized with communications for both tracking purposes as well as keeping your customers where you want them, in your store rather than communicating outside of it. Great add on!

Very useful add-on. We faced some difficulties during the implementation process of this add-on in our customized store, but Simtechdev support staff helped us to solve all the problems. Superb customer support!

Very good and useful ad-don. Must be on all Multi-vendors stores, do not think twice !

Great add-on ! Now, customers and vendors can send messages without leaving the website. Easy to install with that. I recommend !