When customer conversations live in email and messengers, the history is scattered and a new member of the team has no context at all. This add-on moves the threads inside the store — where the order, the product and the customer profile already are.

What it does

• Messaging between administrators, vendors and customers — in the panel and in the customer account.
• A message to an administrator or a vendor straight from a product page or a vendor page.
• A «Contact vendor» button as a standalone block anywhere on the vendor's store page.
• Threads with several participants — the right colleague can be added to the conversation.
• Image attachments in messages.
• Unread message counters shown on sign-in.

When it helps

Marketplaces where a customer needs to reach a specific vendor, and stores selling complex goods where a purchase follows a long discussion. In multi-storefront setups the messages reach the store administrator rather than a storefront administrator.

Support and updates

Installation and setup are covered in the documentation. Six months of free updates, questions through HelpDesk.

FAQ

Is this a real-time chat?

No, it is messaging inside the store: messages are stored in the system and new ones are announced by the unread counter.

Can a customer write to a particular vendor?

Yes, from a product page or from the vendor's store page — there is a dedicated button for that.