FreshDesk

Latest release date: 2015, May,5

Integration of CS-Cart with the cloud-based customer support platform "Freshdesk" (freshdesk.com). CS-Cart “Freshdesk" add-on is very easy and comfortable module for use customers and administrators. Users can post new questions in the customer area. Improve your customers support with the CS-Cart “Freshdesk" add-on.

General features:

• Compatible with basic CS-Cart responsive themes;
• Compatible with CS-Cart 4.2.x;

Capability of administrators:

• Ability to create tickets with different content;
• Ability to view all the tickets;
• Ability to create new ticket in admin panel;
• Ability to create new ticket in Customer area;
• Ability to add comments;
• Ability to search tickets by e-mail;
• Ability to set status for ticket;
• Ability to set priority for ticket;
• Ability to assign type of ticket;
• Ability to update values of custom fields in ticket.

Capability of customers:

• Ability to create new ticket in Customer area;
• Ability to add comments;
• Customer can easy validate his account by e-mail.