FreshDesk

Latest release date: 2015, May,5

Integration of CS-Cart with the cloud-based customer support platform "Freshdesk" (freshdesk.com). CS-Cart “Freshdesk" add-on is very easy and comfortable module for use customers and administrators. Users can post new questions in the customer area. Improve your customers support with the CS-Cart “Freshdesk" add-on.

General features:

  • Compatible with basic CS-Cart responsive themes;
  • Compatible with CS-Cart 4.2.x;

Capability of administrators:

  • Ability to create tickets with different content;
  • Ability to view all the tickets;
  • Ability to create new ticket in admin panel;
  • Ability to create new ticket in Customer area;
  • Ability to add comments;
  • Ability to search tickets by e-mail;
  • Ability to set status for ticket;
  • Ability to set priority for ticket;
  • Ability to assign type of ticket;
  • Ability to update values of custom fields in ticket.

Capability of customers:

  • Ability to create new ticket in Customer area;
  • Ability to add comments;
  • Customer can easy validate his account by e-mail.
Product
  • CS-Cart
Compatible versions
  • 4.9.2
  • 4.9.1
  • 4.8.2
  • 4.8.1
  • 4.7.4
  • 4.6.3
  • 4.5.2
  • 4.4.3
  • 4.3.10
  • 4.2.4
Localisations
  • English
  • Русский

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