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When support lives in a separate service, the customer has to leave the store and create yet another account there. A share of requests is lost exactly at that point. This add-on embeds Freshdesk into the store: the question is asked from the customer account, while the conversation stays in the system your support team already uses.
What it does
- Ticket creation by the customer directly in their store account.
- Viewing and creating tickets in the administration panel.
- Ticket statuses, priorities and types.
- Comments from both sides and updates to custom ticket fields.
- Ticket search by email address.
- Verification of the customer account by email.
When it helps
For stores whose support already runs on Freshdesk and will not move to email or the built-in CS-Cart messages, but still want customers to write from the site instead of hunting for a support address.
Support and updates
Six months of free updates. Questions about installation, setup and compatibility with your platform version go through HelpDesk.
FAQ
Do I need my own Freshdesk account?
Yes. The add-on connects the store to your account; the service itself is paid for separately under Freshdesk pricing.
Can the customer see their ticket history?
Yes, tickets and their comments are available in the customer's store account.
Product
- Store Builder
Compatible versions
- 4.9.2
- 4.9.1
- 4.8.2
- 4.7.4
- 4.6.3
- 4.5.2
- 4.4.3
- 4.3.10
- 4.2.4
Localizations
- English
- Русский
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CS-Cart development · in-house team · since 2013 We build, upgrade and speed up CS-Cart stores and marketplacesAnalysts, developers, designers, QA and support under one roof — no subcontractors. We ship add-ons you can buy on this page today, and we take on the work that no ready-made add-on covers. |
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2013 Working with |
4.98 Rating from |
197 Solutions on this |
500+ E-commerce projects |
Flagship products
Two add-ons that change how a store performs
Everything else we publish improves one screen. These two change the numbers: how customers find products, and how often they come back.
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Add-on · Search & merchandising Smart SearchElasticsearch-powered search for large catalogues. The customer types two letters, sees products with images and prices, and buys from the dropdown — even after a typo or with the wrong keyboard layout. Visitors who use the search bar are 24% of traffic and 44% of revenue, and convert about 2.5× better than people who only browse categories. If search returns nothing, up to 80% of them leave. | ||||||||
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Try it on a live catalogue: open the demo store and search with a deliberate typo. |
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Add-on · Mobile commerce PowerApp — mobile app for your storeA native iOS and Android app running on your CS-Cart data: the same products, prices, stock, promotions, reward points and orders. There is no second catalogue to maintain — everything stays in the admin panel you already use. A mobile site brings a customer in once; an app brings them back for free. Push notifications replace the retargeting budget you spend to buy the same customer a second time. | ||||||||
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Screens, block types and pricing tiers: see how the app is built. |
Services
When no add-on solves it, we do the work
Fixed scope, written specification, a named project manager and a warranty on what we ship.
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Custom CS-Cart development Functionality the platform does not have: add-ons, marketplace mechanics, integrations with 1C, CRM, ERP, payment and delivery providers. We start from a written specification, not from an estimate on a phone call. Details → |
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CS-Cart upgrade Move to the current version without losing data, custom code or add-ons. We audit every modification first, upgrade on a staging copy, adapt what breaks and switch over with little or no downtime. Details → |
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Speed and performance optimisation Conversion falls by about 4.4% for every extra second of load time. We profile the server, the database and the front-end, then fix what actually costs the seconds — and show you the before-and-after numbers. Details → |
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Design for CS-Cart Mobile-first storefront design built on CS-Cart's own template structure, so the layout survives the next platform upgrade instead of becoming a migration problem. Details → |
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SEO for CS-Cart A technical audit of indexing, duplicates, redirects, structured data and Core Web Vitals — delivered as a prioritised fix list your developers can act on, or that we implement ourselves. Details → |
How we work
What you get besides the code
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Before we start We discuss the goal, offer options and write the specification. You approve scope and price before development begins. |
While we build A named project manager reports progress on a fixed schedule. You always know what is in work and what is next. |
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Before release A separate QA pass on every release — the developer who wrote the code is not the person who signs it off. |
After handover Documentation for everything we ship, plus a warranty on the modifications and the project. |
Tell us what the store needs to doDescribe the task in a couple of sentences and we will come back with options, a scope and a price. The consultation is free, and we will say plainly if a ready-made add-on already solves it.
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Client cases, our full add-on catalogue and 184 customer reviews are in the tabs above.
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