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CS-Cart Help Desk Customer Support Software Addon

CS-Cart Help Desk Customer Support System Addon

Only essential support team features. Track customer's requests from contact forms, emails, orders, facebook, twitter, etc.

Re:Desk
Reviews: 8

Essential feature to organize an efficient support for the customers of your store. This CS-Cart help desk addon will help you with this purpose perfectly and in the easiest way.

0.00 $
CS-Cart Help Desk Customer Support Software Addon
CS-Cart Help Desk Customer Support System Addon
0.00 $

Only essential support team features. 

Track your customer's requests from contact forms, emails, orders, etc.

Order details on ticket page:

order-details-in-ticket-page.png


Track customer requests from contact forms, emails, orders, etc.:

80c1dbabdff06d13c447c1144b4c80a4.png



"Create ticket" button on order page:

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Module Features:

  • Provides the same log in details for the Re:Desk software as your customers have in CS-Cart on-line store, so you DO NOT NEED TO IMPORT any users to help desk software. They will be already in your Customer Support Software after connection to your store.
  • Shows order details inside the customer ticket page
  • Integrated contact from which directly send the requests to Re:Desk help desk
  • Simple and intuitive interface without overloaded features
  • Flexible templates which your customers receive with ticket information and notifications
  • Ability to add several e-mail addresses to gather messages from them. This feature is good for CS-Cart multi-admin stores.
  • Staff roles, departments
  • New! Orders communication through help desk
  • New! Web based version of Re:Desk
  • New! Multi-store features
  • New! Multi-vendor features
  • No more messy updates and upgrades
  • See all features on our site

Multi-Vendor Features:

  • Organize communication of vendors with customers through CS-Cart shop and Re:Desk support system. Owner of Multivendor marketplace sees all tickets of all vendors. Vendor sees only his tickets.
  • Vendor account is automatically created in help desk while you create it in CS-Cart Multi-vendor store. All notifications are sent to vendor email address.
  • Shows orders and order details, such as status, billing, shipping, and order information.
  • Includes the integration of Multivendor CS-Cart contact form which contains the Vendors field you created in Re:Desk (departments). So, all the messages posted via this form will directly sent to a certain vendor automatically.
  • Customer contacts you through the order details page or "Contact Vendor" button. All messages converts to help desk tickets and is automatically sent to appropriate vendor with order subject and details.
  • "Ask a Question" button on product page.
  • Ability to organize so-called Private Messaging of your vendors vs customers. Only owner of Multivendor marketplace will see full vendors and customers contact details in support software.
  • Much more described here.



CS-Cart Help Desk Customer Support System Addon for connecting the Re:Desk help desk software to CS-Cart store or Multi-Vendor marketplace. It is an essential feature to organize an efficient customers support of your online store. This CS-Cart ticketing system module will help you with this purpose perfectly and in the easiest way.


Earn money with us! Get 50% of any customer payment via our AFFILIATE PROGRAM:


https://www.re-desk.com/affiliate-program.html


Support is free. At the present time special offer is active - free installation of help desk connection addon and setting up all help desk/email settings of you support system. Any comments, questions and suggestions are welcome. Look forward to hearing any comments.

Suggest the features and support forum thread:
http://forum.cs-cart.com/topic/31269-redesk-helpde...

Reviews:
http://marketplace.cs-cart.com/add-ons/customer-experience/cs-cart-help-desk...

Contact us
https://www.re-desk.com/?dispatch=redesk_connection.contact

With the Re:Desk software connected to your CS-Cart online store you will be able to manage the requests of your customers easily through the Re:Desk ticket system, track all your client communications and improve your team work in overall. Multi-channel tickets, staff roles, permissions - all this is made to reduce the workload of your company or team, make the work process clearer and allows to get another level of support providing.

Product
  • Store Builder
  • Multi-Vendor
Compatible versions
  • 4.11.1
  • 4.10.4.SP1
  • 4.10.4
  • 4.10.3
  • 4.10.2
  • 4.10.1
  • 4.9.3
  • 4.9.2
  • 4.9.1
  • 4.8.2
  • 4.7.4
  • 4.6.3
  • 4.5.2
  • 4.4.3
  • 4.3.10
  • 4.2.4
  • 4.1.5
  • 4.0.3
  • 3.0.6
  • 2.2.1
Localisations
  • English
  • Русский
DATO SRI BARANI Karunakaran
Comment
Am thinking of buying this software but am try to contact the developer . No near . Its already 3 weeks. Can somebody advice me
Marka
Comment
Amazing APP!!!! I would recommend this app to ANY TEAM, the support and service from the team is really great!!!
Mike
Comment
Really sophisticated and great software, and very fantastic and prompt customer service. 
It solves many of our problem with shop clients and makes contacting flow automated.

The customer support is awesome and prompt. Wish all the best to the team!
Chris Bawden
Comment
Brilliant system, thanks so much for your support and making it easy to help our customers.
We couldn't work with out it and would recommend to anyone.
Barbara
Comment
Thanks guys! Great software helped me a lot with my customers communication. What i loved most, that the soft is simple and easy to use without a lot of unnecessary features! Good luck to you! Recommend to everyone!
Георгий
Comment
Безальтернативная система для CS-Cart. Ничего похожего и тем более с таким широким функционалом вы не найдете. Не просто рекомендую данный модуль, а настаиваю, что бы вы его установили - из разряда Must Have! :)
Поддержка тоже на высоте - отвечает в течении 5 минут. Хорошо что ребята не останавливаются и продолжают развивать свой сервис.
Petar Dimitrov
Comment
I cannot begin to say how happy we are with Help Desk! We have thousands of weekly inquiries which are being handled with such ease due to the elegance of how the Help Desk system has been designed.

I highly recommend this plug in for anyone that has a CS-Cart, it makes communications with customers easy, fast and reliable.

Simply Amazing!
Henry
Comment
Thank you for providing excellent service. We want to use more advanced services in the future.
12leaves Re:Desk

We provide a wide range of custom CS-Cart templates, add-ons, design and development

Contact information

Email
support@re-desk.com
Website
https://www.re-desk.com

We provide a wide range of custom CS-Cart templates, add-ons, design and development services. Our specialists have more than 7 years experience in e-commerce design and development. Our passion is bring you a great satisfaction in working with our team along with the results that will be a reason of your rising online business.

Give your shopping cart a new professional look with our CS-Cart Templates!

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