WhatsApp Chat Support for CS-Cart

Note: Before installing the add-on, extract the downloaded package.

1. Install the License Manager add-on first.
2. Then install the required add-on.
3. Follow the license activation steps to generate your license key.

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CS-Cart WhatsApp Chat Support : This powerful add-on allows customers to connect with store support agents directly through WhatsApp from the storefront.

The admin can create and manage multiple support agents, configure support button settings, set agent availability timing, and provide quick customer assistance for product and order-related queries. The add-on helps improve customer communication and provides a smooth support experience on the CS-Cart store.

CS-Cart WhatsApp Chat Support Features -

• Fully compatible with CS-Cart, Multi-Vendor, Multi-Vendor Plus, and Multi-Vendor Ultimate.
• Admin can configure layout settings for the WhatsApp chat support window.
• Supports creation and management of multiple WhatsApp support agents.
• Admin can configure the title and description for the chat support window.
• Option available to select custom support agent image icons.
• Admin can configure a welcome message for customers on the chat support window.
• Supports custom initial WhatsApp message configuration for customer communication.

Add-on Configuration

After successful installation, the admin can configure the WhatsApp Chat Support add-on directly from the CS-Cart backend. The admin can set the WhatsApp support button text, default message, admin contact number, button alignment, and display settings.

The admin can also enable options to show agent timing, display the admin number on the storefront, and manage the appearance and behavior of the WhatsApp support button for customers.

Create WhatsApp Support Agent

The add-on allows the admin to create multiple WhatsApp support agents with dedicated contact numbers, availability timing, short descriptions, storefront assignment, and custom agent icons.

Admins can also configure agent priority and status to manage customer support operations more efficiently.

Manage Support Agents

All created WhatsApp support agents can be managed directly from the backend where the admin can view agent details, availability timing, phone numbers, storefront assignment, and status from a centralized grid.

Multiple WhatsApp Support Agents

Customers can view multiple WhatsApp support agents on the storefront and connect with the appropriate support representative based on availability and configured settings.

The add-on provides a smooth support experience by displaying agent details and contact options directly on the storefront.

WhatsApp Chat Support

Customers can directly connect with support agents through WhatsApp for product inquiries, order-related questions, and customer assistance from the storefront.

The add-on provides quick communication between customers and store support agents through WhatsApp chat integration.

WhatsApp Support Button

The WhatsApp support button is displayed throughout the storefront, enabling customers to quickly connect with support agents while browsing products, categories, and other store pages.

This helps provide instant customer assistance and improves the overall shopping experience across the store.

Benefits for Store Owners

• Provides direct communication between customers and support agents.
• Allows management of multiple WhatsApp support agents.
• Improves customer engagement and support availability.
• Helps customers quickly resolve product and order-related queries.
• Allows support button customization and display management.
• Supports storefront-wise agent management and availability timing.
• Provides easy backend configuration and agent management.
• Enhances customer support experience on the storefront.

Support Information

If you are facing any issues with the add-on, please reach out to our support team.

• We provide free 3 months of technical support included.
• You can buy an additional extended support agreement.
• For issues, please create a ticket or send an email to support@webkul.com
• Free lifetime updates of the module.
• Read our support policy for more information.