The feedback add-on for CS-Cart from make shop is a simple but effective solution that turns your marketplace into a space for open and productive communication between customers, sellers and administrators. No more difficulties with choosing a seller or evaluating the quality of service! Thanks to our add-on, customers can easily leave feedback and evaluate the seller's work, and sellers and administrators can quickly respond to them. This creates an atmosphere of transparency and trust, making the buying and selling process comfortable and enjoyable for all parties. Reviews and dialogues help to make informed decisions, strengthen the store's reputation and increase customer satisfaction. Our feedback add-on is the key to a successful business and satisfied customers!
Functionality
In the add-on settings, it is necessary to specify at which order status customers can evaluate the seller's work according to various parameters.
A button to leave a review about the seller appears in the order details:
A link to the seller's reviews and rating appears in the product card:
The seller's information page displays the customer's feedback and the seller's response:
Sellers also have the ability to edit the review and respond to it.
Customers can leave a complaint about the seller's response, if necessary.
Features:
- Selection of the order status, at which customers can leave a review;
- Permission to edit customer reviews;
- Evaluation of sellers by several parameters, including customer satisfaction, communication, delivery speed, accuracy of product description and the ability to leave a comment;
- Personalization of questions asked when writing reviews;
- Sellers can respond to reviews;
- Customers can leave a complaint about the seller's response, if necessary;
- Editing and deleting reviews by the marketplace administrator;
- Sending e-mail notifications when posting a review, response or complaint;
- Display of the seller's rating in the product card;
- Display of rating statistics on the seller's page.
