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Customer care hours

Help with setting up default any CS-Cart functionality. Our engineer will be in contact with you to help with any questions related to setting up and working in CS-Cart.

Last update: 07/06/2021
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customer-care-hour

help, support, import, design

Customer care hours
$90.00

What is included in this service:

Service includes setting up the store and filling it with your content. It is everything that can be done via the CS-Cart administrator panel, for example:

  • Setting up payment and shipping methods
  • Setting up rate areas and taxes according to the technical task
  • Setting up the fields mapping for products import
  • Store design configuration  using default CS-Cart tools (layout editor, theme editor, custom css)
  • Third-party themes and add-ons installation
  • Filling the store with your content (blocks content, translations, terms and conditions)
  • Transferring data from one store to another using import/export tool
  • Communication with developers of third-party add-ons and communication with your hosting technical support

How do we communicate?

We offer communication in Telegram, Skype, via email or in the HelpDesk.

What is not included in this service?

Bug fixing and development of third-party themes and add-ons

Complex changes in store design which will require code modifications

Server setup (we have a specific service for it)

This service (customer care hours) is not an alternative to the Customer Care subscription. If you need regular support, the best solution would be customer care subscription

Why is this a separate service?

As a part of this service we configure your store in accordance with the technical task, using the default CS-Cart functionality and communicating online in a messenger. As a part of the regular technical support we help to solve issues related to CS-Cart, but we do not set up the client's store and communicate only via the Help Desk.

The procedure for providing the service:

After the purchase we will contact you via HelpDesk using the email you left in your order. Then we will choose a convenient communication channel for further conversation and discuss the required task.

Our engineer will start working and communicating with you in the selected communication channel.

Please note that the communication in the Help Desk will be provided in the regular queue order. Only the answers in the selected messenger will be provided as soon as possible.

One task = one hour, customer care hours are non - discrete so it can't be divided into separate parts.


Benjamin Larsen
Verified purchase
Advantages
Cheap entry-price, great to clear up on a few functions. For more in-depth tasks I would definitively order the Customer Care subscriptions instead I think, as 1 hour of this only gave time to solve 3/6 of my tasks or so.
Disadvantages
Would love to video-call or voice-call instead of text. Spends too much time explaining and writing text, instead of a quick back and fourth real-time communication.
Comment
Got quick help by professional Daniil. Helped me understand basic functions a bit better, and was very service-oriented. For what it was, this service was awesome. Very thankful!

Contact information

CS-Cart – the developer of CS-Cart and Multi-Vendor software. More than 15 years on the market. Besides the development of the software, we are working on long-term projects related to mobile commerce, data search technologies and cloud computing. We are interested in all the new and promising in the world of IT.

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