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An add-on for Store Builder and Multi-Vendor that makes day-to-day customer support a lot easier. Instead of typing the same answers over and over in vendor communication, product discussions, and review replies, you pick a ready-made template from a dropdown and insert it with a single click. Templates fill in the order number, customer name, list of purchas ed products, and review rating on their own, so every reply stays personal while you save a lot of time.
Key Features
- A library of ready-made message templates organized by communication area.
- Smart placeholders that auto-fill the order number, customer details, product list, and review rating.
- Integration with Vendor Communication, Discussions, and Product Reviews — each area can be enabled separately.
- Multi-Vendor support — every vendor sees only their own templates plus the global ones shared by the admin.
- Full multi-language support — separate template content for every storefront language.
- Template cloning and role-based permissions, with no modifications to CS-Cart or other add-on files.
This is how the add-on shows up in the list of available CS-Cart and Multi-Vendor extensions. From here you go straight to installation and settings:
Screenshot 1
In the add-on settings you decide where the template picker should appear. You can turn it on only in customer communication, only in discussions, or wherever you really need it:
Screenshot 2
All templates are managed in a single place. Filtering by area helps you quickly find the right pattern, and the content preview shows at a glance what placeholder s are inside and what the template is for:
Screenshot 3
When you reply to a customer message about an order, a template list and an "Insert" button appear right under the message field. Pick a template, click once, and you have a polished, personalized reply with the order number and the list of purchased products:
Screenshot 4
The same mechanism works when responding to a product review. The vendor selects a template and the add-on fills in the product name and rating automatically, so r eplies stay consistent, professional, and quick to send:
Screenshot 5
The add-on is a ready-made solution for stores that talk to their customers a lot and want to do it faster, more consistently, and with less manual work. It fits b oth a single CS-Cart store and a Multi-Vendor marketplace where every vendor maintains their own library of replies.
Feel free to contact us and purchase the add-on!
Payment type
One-time payment
Product
- Store Builder
- Store Builder Plus
- Store Builder Ultimate
- Multi-Vendor
- Multi-Vendor Plus
- Multi-Vendor Ultimate
Compatible versions
- 4.21.1
- 4.20.1
- 4.19.1.SP2
- 4.19.1.SP1
- 4.19.1
- 4.18.4
- 4.18.3
- 4.18.2.SP1
- 4.18.2
- 4.18.1.SP1
- 4.18.1
- 4.17.2.SP3
- 4.17.2.SP2
- 4.17.2.SP1
- 4.17.2
- 4.17.1
- 4.16.2
- 4.16.1
- 4.15.2
- 4.15.1.SP4
- 4.15.1.SP3
- 4.15.1.SP2
- 4.15.1.SP1
- 4.15.1
Localizations
- English
- Български
- Dansk
- Deutsch
- Ελληνικά
- Español
- Français
- Georgian
- Italiano
- Nederlands
- Norsk
- Polska
- Română
- Украинский
- Русский
- Slovenščina
- 中文
Contact information
Email
Phone
+48 698780870
Website
SoftSolid has been an official CS-Cart developer since February 2010. We build add-ons that a store owner can set up without calling a developer: clear settings, sensible defaults and documentation. Every add-on is kept compatible with new CS-Cart releases.
2010 official CS-Cart developer since | 160+ add-ons in this marketplace |
5.0 average rating from 90+ reviews | 29 add-ons also on a low monthly subscription |
What we do for CS-Cart and Multi-Vendor stores
Beyond ready add-ons, we take on almost any development work for CS-Cart, Store Builder and Multi-Vendor:
 | Custom add-on development New features for your store built as separate, update-safe add-ons, from a small admin tool to a complete module. |
 | Changes to existing functionality Checkout, product pages, promotions, orders, admin panel and vendor panel adjusted to the way your business works. |
 | Integrations ERP and accounting systems, marketplaces and order management, couriers and parcel lockers, payment gateways, and any service with an API or data feed. |
 | Multi-Vendor marketplaces Vendor plans, commissions, payouts, vendor permissions and tools that make running a marketplace easier. |
 | Upgrades and migrations CS-Cart and Multi-Vendor upgrades to new versions, moving data from other platforms, imports and exports. |
 | Performance and security Store audits, finding and removing malicious code, speed and server configuration. |
 | AI and automation AI chat assistants trained on your store content, automatic translations and automation of repetitive work. |
 | Support and maintenance Ongoing care of your store, fixes and keeping custom code compatible with new CS-Cart releases. |
 | Turnkey stores A complete CS-Cart or Multi-Vendor store set up on a ready theme: configuration, add-ons, integrations, data import and launch. |
 | Mobile applications Mobile apps for your store or marketplace, connected to your CS-Cart data. |
Our flagship add-ons
 | Base.com (BaseLinker) integration Exchange orders and products between your store and Base.com, and sell on marketplaces from one place. |
 | DeepL translations Translate products, categories, pages and menus into every language of your store: one click, in bulk or automatically. |
 | AI Agent / Chat Bot (RAG) An AI assistant that answers your customers using the real content of your store. |
 | Promotions for vendors Promotions with vendor conditions on Multi-Vendor, and vendors can create promotions of their own. |
Why merchants choose us
- Direct contact with the developer team, no ticket queue
- Add-ons for integrations, shipping, payments, ERP, AI and Multi-Vendor vendor tools
- One team for ready add-ons and custom work, since 2010
- Buy for $200 or more from our offer and get a 20% discount
Tell us what your store needs to do. We will point you to the add-on that already does it, or build a solution for your case.
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