Message templates

An add-on for Store Builder and Multi-Vendor that makes day-to-day customer support a lot easier. Instead of typing the same answers over and over in vendor communication, product discussions, and review replies, you pick a ready-made template from a dropdown and insert it with a single click. Templates fill in the order number, customer name, list of purchas ed products, and review rating on their own, so every reply stays personal while you save a lot of time.

Key Features

- A library of ready-made message templates organized by communication area.

- Smart placeholders that auto-fill the order number, customer details, product list, and review rating.

- Integration with Vendor Communication, Discussions, and Product Reviews — each area can be enabled separately.

- Multi-Vendor support — every vendor sees only their own templates plus the global ones shared by the admin.

- Full multi-language support — separate template content for every storefront language.

- Template cloning and role-based permissions, with no modifications to CS-Cart or other add-on files.

This is how the add-on shows up in the list of available CS-Cart and Multi-Vendor extensions. From here you go straight to installation and settings:

Screenshot 1

In the add-on settings you decide where the template picker should appear. You can turn it on only in customer communication, only in discussions, or wherever you really need it:

Screenshot 2

All templates are managed in a single place. Filtering by area helps you quickly find the right pattern, and the content preview shows at a glance what placeholder s are inside and what the template is for:

Screenshot 3

When you reply to a customer message about an order, a template list and an "Insert" button appear right under the message field. Pick a template, click once, and you have a polished, personalized reply with the order number and the list of purchased products:

Screenshot 4

The same mechanism works when responding to a product review. The vendor selects a template and the add-on fills in the product name and rating automatically, so r eplies stay consistent, professional, and quick to send:

Screenshot 5

The add-on is a ready-made solution for stores that talk to their customers a lot and want to do it faster, more consistently, and with less manual work. It fits b oth a single CS-Cart store and a Multi-Vendor marketplace where every vendor maintains their own library of replies.

Feel free to contact us and purchase the add-on!