Client communication

Description

This add-on is part of our Subscription plan. Subscribe once — enjoy all add-ons without limits.

Requires an active Subscription to work.

The add-on allows customers to choose their preferred communication method (WhatsApp, Viber, Telegram, etc.) during checkout, and enables the manager to contact the customer with a single click directly from the order panel.

Key Features

• Integration with popular messengers: WhatsApp, Viber, Telegram.
• Displays convenient communication options on the checkout page.
• In the order admin panel, the selected messenger is shown with a direct link for quick access.
• Email is supported as a communication method (starting from version 1.0.14).
• Multi-storefront support: one price regardless of the number of storefronts.

Why It Matters

Time is money — and every extra click or inefficient interaction between the customer and the store or manager is a potential loss. With our add-on:

• The customer selects a preferred communication channel during checkout, reducing waiting time and increasing satisfaction.
• The manager sees the selected channel in the order and can instantly start a chat with the customer — speeding up processing and increasing conversions.
• Administration becomes simpler, as customer communication is standardized and centralized.

Who It’s For

• CS-Cart store owners who want to speed up order processing and improve communication with customers.
• Support operators and managers who need to minimize manual actions and increase efficiency.
• Marketers focused on improving Customer Experience (CX) and boosting customer loyalty.

Have questions about the add-on?
Write to us