Payment After Order Confirmation

Confirmation first - payment after

Not every order can be paid at once: an item may be out of stock, a bulky delivery needs a quote, a wholesale batch needs to be agreed on. If the customer pays before the check, the store gets refunds and correspondence. The add-on adds a confirmation step: the order is placed without payment, a vendor or the administrator checks it, and only then the customer pays.

Why a store needs it

Made-to-order goods, bulky delivery with a calculated cost, a wholesale deal, payment by invoice for a company - in all these cases a customer who paid at once risks a refund, and the store - a dispute. Standard CS-Cart takes the payment at checkout.

With the add-on such an order goes to confirmation. The customer sees that the order is accepted and waiting for a check, and pays once the vendor confirms availability and price.

The customer Orders section: orders awaiting confirmation and orders awaiting payment with the "Pay" button.

What requires confirmation

• •  A product. The "Order confirmation required" field on the product page; the default value for all products is set in the add-on settings.
• •  A shipping method. For example, bulky delivery whose cost is calculated manually.
• •  A payment method. For example, payment by an invoice issued after the order is checked.
• •  Vendors. In Multi-Vendor a vendor marks their own products and shipping methods if the setting allows it; payment methods are managed by the administrator.

The "Order confirmation required" field on the product page in the control panel.

After checkout the customer sees that the order requires confirmation - no payment is asked at this step.

Confirmation in the control panel

• •  Notice. While there are orders waiting for confirmation, the admin and vendor panels show a notice with a link to their list.
• •  Block on the order page. The "Product", "Shipping method" and "Payment method" marks and the "Confirm the order" and "Decline the order" buttons: the order is confirmed when everything that needed a check is marked.
• •  Permissions. Orders are confirmed by administrators with the order editing privilege and by vendors - their own orders only; the payment method and shipping handled by the marketplace are confirmed by the administrator.
• •  Log. "Orders - Order moderation": who did what with every order and when.

The order page in the control panel: the "Order moderation" block - marks of what is checked and the confirm and decline buttons.

The "Order moderation" log: order ID, reason, state, moderator and time.

Paying a confirmed order

• •  E-mail. Once the order is confirmed, the customer gets an e-mail with the payment link. A guest opens the payment page with this link, a registered customer - from the Orders section.
• •  Payment methods. All, only those that do not require confirmation, or only the one chosen at checkout - as set.
• •  Payment period. The payment is accepted while the order is waiting for payment and the period has not expired; an order cancelled in the control panel cannot be paid.

The payment page of a confirmed order: the summary and the payment method with the "Pay order" button.

Orders from several vendors

In Multi-Vendor an order with products from different vendors is split into parts, and every vendor confirms their own. The store chooses how such an order is paid.

• •  Each part separately. The customer pays every confirmed part without waiting for the others; one vendor declining cancels only their own part.
• •  As a whole. One payment for the whole purchase after all parts are confirmed.

A parent order of two vendors: one part is confirmed and awaiting payment, the other one is still on confirmation.

Settings

• •  Periods. In how many hours to decline an unconfirmed order and cancel an unpaid one; 0 - do not cancel.
• •  Statuses. Which statuses an order gets on confirmation, after confirmation and after a decline.
• •  Scheduled task. The cron command and the manual run button are in the add-on settings.

The add-on settings: cancellation periods, payment methods after confirmation and the mode for orders from several vendors.

What the add-on does not promise

• •  The add-on does not calculate shipping or change the order price: the vendor agrees the terms with the customer, and the add-on opens the payment after the confirmation.
• •  Cancellation after a period works when the cron command from the add-on settings is set up on the server.
• •  Confirmation does not replace a payment gateway: the payment goes through the methods connected in the store.
• •  Installation and updates require the "Cart-Power: Add-ons Manager" add-on; the license is tied to the store domain.

What is new in versions 1.2-1.4

• •  The "Order from several vendors" setting: each part is paid separately or the purchase as a whole.
• •  A guest opens the payment page with the link from the confirmation e-mail.
• •  Confirmation buttons on the order page in the admin and vendor panels.
• •  The scheduled task does not touch orders that were paid or moved to another status manually.
• •  Compatibility with the CDEK Pay payment add-on.
• •  Clearer labels in the control panel and on the storefront; the scheduler command in the settings includes the script path, and dates in the customer order blocks follow the store date format.

Frequently asked questions