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Help block for seller and buyer
The module generates help pages for the buyer for the showcase and for the vendor for the seller's administrative panel.
Instructions and regulations for sellers
To work with your marketplace, sellers need detailed information: the offer agreement, regulations, detailed instructions for working with the seller's administrative panel.
It is desirable to place all this information in one place in the administrative panel, and in such a way that it is easy to find.
Information for buyers and new sellers
It is equally important to prepare similar instructions for buyers: tell them how to place an order, how to return the product if it does not fit or has defects, and so on. This will not only make your marketplace more friendly towards the buyer, but also save you from possible legal problems.
If a buyer receives a low-quality product, he, quite naturally, will want to return it and will go to your website in search of information on how to do it. And if he does not find this information, he will go to court, and he may well win it. You are required to provide all necessary information to exclude such scenarios.
It will also be necessary to prepare a separate package of documentation for sellers: an offer agreement, regulations and other information that is necessary for a person to make a decision to cooperate with you.
Any site has several final and intermediate goals. Yes, the marketplace site should sell products and attract new sellers. Buying or registering a new partner are the ultimate goals. The intermediate one is to keep the user on the site pages as long as possible, as this increases the search ranking of the site. Search engines see that users spend a lot of time on the site and regard this as a marker that the site is interesting, useful, it can be offered to other users for relevant queries.
We have created the module "Help Block for sellers and buyers" so that you can develop and post on your website detailed instructions for working with the seller's administrative panel or the buyer's personal account.
Module "Help block for sellers and buyers"
Our module will allow you to quickly and easily create a multi-level help menu for your site. It allows you to share information between the seller and the buyer, to build a strict hierarchy of pages, to organize convenient movement between them.
- Creating pages in the Help menu;
- Convenient page layout;
- Setting up the display of pages in the seller's administrative panel, and/or on the showcase;
- Creating a submenu;
- Displaying H1 level headers;
- Shortening the names in the menu for a more accurate display of the item in the help menu;
- Displaying the path to the page;
- Customize colors for page elements to match the overall style of the store.
Separation of information for sellers and buyers
When creating a new help menu page, you decide where it will be placed: on the showcase, in the administrative panel, or both. This is necessary so that you can share information for sellers and buyers.
The device of the administrative panel of your site is not a significant, but a trade secret. It is very important to keep secret your unique ideas, your own developments, so that competitors cannot spy on them and repeat them. Therefore, the instructions for the administrative panel should not be placed on the showcase. Let them be displayed only in the seller's administrative panel. In this case, your competitors will have to register as a seller first to view this information. And you will be able to weed them out already at the moderation stage.
Strict hierarchy of pagesThe module allows you to create a detailed, convenient help menu with a strict hierarchy and with an unlimited number of nested menu levels.
Let's give an example for clarity: your seller wants to upload information about the goods, and do it using an import file in CSV format. The path to the desired page in the help menu may look, for example, like this:
- Help menu for Sellers,
- Loading of goods,
- i. Manual creation of goods,
- ii. Import of goods,
- CSV file,
- Files in XML, YML formats.
- iii. Synchronization via the CommerceML protocol,
- My business,
- Business 365
- Loading of goods,
This will allow you to create a convenient and detailed menu, when each block of information has its own, clearly defined and logical place in the menu hierarchy.
The module "Help block for seller and buyer" allows you to quickly and easily create a help menu. At the same time, you will not need any special knowledge. A simple and intuitive interface will allow you to form pages and build a hierarchy in a few clicks, and it is convenient for the reader to navigate a large amount of information.
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- Store Builder
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Our Maurisweb web studio is engaged in the development of automated online stores and marketplaces, as well as individual modules. We have been working since 2014, and during this time we have created more than 300 modules for the CS-Cart and CS-Cart Multi-Vendor platform.
For you, we have developed packages of modules and services for the development of online stores and marketplaces in the all-inclusive format: MWP - DBS in 15 days, eCommerce DBS in 30 days and FBO, FBO+, DBS, FBS in 90 days.
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