Contact Form History for CS-Cart — Save, Reply, Track, and Export Customer Requests

Contact Form History for CS-Cart helps store owners keep customer messages from the feedback form in one place inside the admin panel. Each submission is recorded in a structured table, allowing administrators to see who contacted the store, use the IP address as an additional reference point, and check whether the request has already been handled.

Admins can open the message, mark it as answered, reply directly from the dashboard, and download the entire history as a CSV file. This gives teams a clearer contact-request workflow without the need for complex external CRM systems.

Key Features

• Structured contact-form archive: Every submission is saved in a clear table with date, name, email, message text, and IP address.
• Reply inside the admin panel: Open a response form to add an email subject and message text to reply to customers directly.
• Answered / unanswered tracking: Easily distinguish which messages have already been handled and which need attention.
• Admin action buttons: Quick access to Expand, Answered, Reply, Answer, and Delete actions.
• CSV export: Download the contact history for offline analysis, reporting, or record-keeping.
• Multi-admin visibility: Let your team see original messages and sent answers to avoid duplicate responses.
• No core file changes: According to the developer, the plugin works without altering the store’s core files.

What you see in the admin panel

• Inquiries block: Centralized area including "Download as CSV" and "Expand All" actions.
• History table: Columns for Date Added, Name, E-mail, Message, and IP Address.
• Reply form: Dedicated interface to compose and send responses.
• Answer view: Allows administrators to review the specific response sent to a customer.

FAQ

• Does the add-on save messages automatically? Yes, requests from the feedback/contact form are automatically recorded in the admin panel.
• What information is stored? The table includes the date, customer name, email, message text, and IP address.
• Can I reply from the dashboard? Yes, the Reply action allows you to send an email response directly from CS-Cart.
• How do I track handled requests? You can mark messages as "Answered" to keep track of your team's progress.
• Is it possible to export the data? Yes, you can download the entire history as a CSV file.

Stop losing track of customer messages in separate inboxes. Install Contact Form History for CS-Cart to streamline your communication today!