We regret, that we could not find mutual understanding with your side, but we are forced to answer that some of the information from your review is untrue. Reviews are not the best place to settle accounts and open information, that may be personal to you, but we have to answer, as some users may get a wrong impression about our products and us as a development team.
I did a little investigation on your information and I want to give an explanation for each item from the review
1) you were really denied further service due to inadequate and indecent communication form with developers (I will not publish all the unpleasant words, that you wrote and their form, but we always refuse to serve customers, who are inadequate)
2) regarding your support requests - you received a reaction to each of them and individual solutions in your installation (moreover, when the situation became conflicting with you directly (outside the technical support ticket system) the manager of the development team spoke (you were immediately compensated for points, which were written off by solving problems due to CS-Cart updates), with which you kept the same unacceptable communication style
3) we returned the funds for all those orders, that could be canceled for the period of your claim (you forgot to specify it), yes, indeed, the orders, that you made almost a year ago and successfully used solutions and updates, remained active (we did not cancel them ) - this is fully consistent with our returns policy, which you agreed with, when placing an order.
At the same time, we really misled you in terms of updating the theme with a patch in the documentation, on this issue we admit our guilt and apologize. We concluded: from the next update, the theme and all modules will be updated via the CS-Cart update center (similar to the CS-Cart platform update scheme), that is, at the touch of a button.
I did something stupid: since this template is incredibly expensive, I thought I would have a premium service. Quite the opposite. To begin with, they have a system of points. it's a bug, it's their fault ? they don"t care, they remove points anyway.
the template did not work with 4.9.3, when I opened an ticket, I waited ten days for an answer: I was supposed to download an imaginary patch, and they removed points.
One week later, the patch was finally there, and did not work. Not only they were not able to fix it, but they changed settings in my live shop without my consent and made things worst.
At that point, around three weeks, I had enough and told them they were incompentent. Instead of apologies, they removed all my points, hence no more support, then they threatened me and blackmailed me. I complained about it to cs-cart, they did nothing. I had no other choice than losing $300 (I bought as well one year support) and buy another template, vivashop, I am perfectly happy with the template and their great support.
Перенесли сайт с джумлы на Cs-Cart и сделали выбор на Youpi theme. Очень довольны данной темой, сайт стал современным, удобным, и мобильным.
Круто! Очень круто!
Спасибо за качественный продукт!
I have been using this theme for over a year and have had no problems with it. I love all the extra features. Everything is easy to use. The best part is that you can very easily update the theme and add-ons when new updates are available. You can do it all from your sites admin panel.
Потрясающая по функционалу и внешнему виду тема привносящая с собой большое количество дополнительного функционала. Конкурировать с ней может только другая тема этого же разработчика. Отличная СЕО-оптимизация из коробки; адаптивна; конверсионная - отличный продающий инструмент.
It is an amazing theme with too many cappabilities. Very good job of the team. The theme is just awsome!!! The support also the best. They responde in a few minutes after I send my question through email. Good Job keep it the same!!!
Amazing! Just a few little things to fix but other than that it’s a very nice theme!
For Feature Availability.
The most beautiful and modern theme.
Feature-packed and SEO friendly. I can wholeheartedly recommend you,
as I did to my friends.
That is if peace of mind is high on your list of priorities.
Nice Theme, awesome and modern look ... good support!
Красивая, функциональная и современная тема.
Сейчас в условиях жесткой экономии приятно получить полностью готовый к работе сайт. В сочетании с функциональностью CS-Cart'а позволяет позволяет гибко управлять магазином даже одному человеку.
Наверное самая лучшая как по дизайну, так и по функционалу тема на маркете. Установил уже на 2 магазине и ни о чем не пожалел. Тема окупила себя в первый день. Если у кого то есть сомнения - отбросьте их и быстрее приобретите ее.
Тот набор модулей, который присутствует в ней многократно превышает ее стоимость.
Однозначно - лучшее решение на маркете.
Моя оценка - отлично! Перешел на юппи с темы респонсив, тем самым сильно облегчив себе жизнь. чего только стоит работа с баннерами - расходы на дизайнера сильно сократились. отдельно хочу отметить работу техподдержки - ребята не просто подсказывают, но и помогают. спасибо за хорошую работу!