UVdesk – CS-Cart Free Helpdesk Ticket System integrates the UVdesk system to your CS-Cart store. This add-on allows store visitors or registered users to create tickets regarding their queries from the frontend itself. All the tickets can be viewed in the customer account at your storefront under the UVdesk Tickets option available in My Account section. Admin can easily manage the tickets from CS-Cart back-end as well as from UVdesk portal.
A ticketing system keeps the Records of previous communications with each customer. This is extremely convenient for the support team, as all the information they need to deal effectively with staff and customers is kept in one convenient location and they can handle it in that place from start to finish.
Please Note – To use this extension, you must have UVdesk account. You can create a free UVdesk account here.
Now you can integrate UVdesk help-desk cloud Support service with your CS-Cart.
Features
- Integrate UVdesk Helpdesk System with your CS-Cart Store
- An easy & effective interaction between Admin and Buyers.
- A well-managed helpdesk system for your CS-Cart site
- Absolutely Free of Cost Addon (Admin will have to sign up to UVdesk if he/she does not have an existing account)
- Store visitors or registered users can raise ticket relating to any concern/issue/ inquiry.
- Guest customers get registered automatically after raising the ticket.
- Customers can manage their tickets from the frontend.
- Store admin can manage all the tickets from the CS-Cart admin panel.
- Admin can reply to those tickets created by the buyer.
- Admin can assign an agent to the ticket who will look after the customer issue.
- Admin/Agent can create or delete or manage the tickets from CS-Cart backend as per the privilege assigned.
- Admin/Assigned agent/Customers can add attachments to ticket replies.
- The customer can add a collaborator to the ticket to keep the third party in the loop if needed.
- Use Upgraded Uvdesk Plans to avail various other features.
- Improves customer retention and brand image.
Please Note - Only root admin or agent can view ticket on Back end. Here, Admin refers to Root Admin.
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