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CS-Cart Support Ticketing System

Elevate customer support with CS-Cart Support Ticketing System. Seamless communication, ticket management, and attachment sharing for efficient query resolution.
Ecarter Technologies Pvt Ltd
Reviews: 4
Last update: 25.07.2022 Supports current CS-Cart version
Ec_Addon_Support_Ticketing_System
$69.00
 $27.60
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CS-Cart Support Ticketing System
$69.00
 $27.60

CS-Cart Support Ticketing System integrates the Ticketing system to your CS-Cart store. This add-on allows to registered users of the store-front to create tickets regarding their queries from the store-front. All the tickets can be viewed in the customer account at your store-front under the Support Tickets option available in the My Account section. Admin can easily manage those tickets from the Admin panel under the Support Tickets option available in the website section.

Features:

New features added in Addon Version-2.0 

  • Add a new menu for ticket types where the admin can see the ticket types.
  • Feature to view, create, update ticket type from the backend.
  • New frontend UI which looks more attractive.
  • A totally new page is added to create a support ticket from the front-end.
  • A dropdown menu is added to see ticket by ticket statuses.

Addon Version-1.0 

  • Admin can manage all the tickets from the CS-Cart admin panel.
  • Integrate Support Ticket System with your CS-Cart Store.
  • Easy & effective interaction between Admin and Buyers.
  • Enables the store-owner to handle service tickets raised by customers.
  • A well-managed helpdesk system for your CS-Cart site.
  • Store visitors or registered users can raise tickets relating to any concern/issue/ inquiry.
  • Customers can manage their tickets from the front-end.
  • Store admin can manage all the tickets from the CS-Cart admin panel.
  • Admin can reply to those tickets created by the buyer.
  • Admin can assign an agent to the ticket who will look after the customer issue.
  • Admin/Agent can create or delete or manage the tickets from the CS-Cart backend as per the privilege assigned.
  • Admin/Assigned agent/Customers can add attachments to ticket replies.
  • Improves customer retention and brand image.
  • Admin can change the priority of tickets according to the queries.
  • Customers can create a ticket for any help.
  • Buyers can view all the tickets.
  • Customers can filter and sort the tickets.
  • Customers can add collaborators.
  • Attach files and images for better query resolution.
  • A systematic record of the shared data.
  • Admin can add internal notes which only shown to agent and admin.
  • Admin can delete any ticket and also can recover it at any time.
  • When a customer replies on a ticket its status changed to open.

Payment type
One-time payment
Product
  • Store Builder
  • Store Builder Plus
  • Store Builder Ultimate
  • Multi-Vendor
  • Multi-Vendor Plus
  • Multi-Vendor Ultimate
Compatible versions
  • 4.20.1
  • 4.19.1.SP2
  • 4.19.1.SP1
  • 4.19.1
  • 4.18.4
  • 4.18.3
  • 4.18.2.SP1
  • 4.18.2
  • 4.18.1.SP1
  • 4.18.1
Localizations
  • English
  • Български
Lasha Matitaishvili
Verified purchase
Comment
it is very productive and easy to use
Mariusz Szymanowski
Advantages
easy to customise
very advanced
easy to use
Disadvantages
I have not found
Comment
I didn't expect it to be such a good tool. It looked very innocent, but in fact it is an amazing management center, almost like a CRM.
Congratulations and thank you!
Anonymous
Advantages
Works very well.
Disadvantages
None
Comment
Excellent ticket addon. Works very well. I use it a lot!!
Alan Loya
Advantages
They are the best company to buy applications, they are always willing to help and provide advice.

Recommended 100%
Comment
They are the best company to buy applications, they are always willing to help and provide advice.

Recommended 100%
The Ecommerce Solutions Ecarter Technologies Pvt Ltd
Ecarter Technologies is an Authorized CS-Cart Reseller and full-service CS-Cart development

Contact information

Email
sales@ecarter.co
Phone +91-8130464545
Website
https://store.ecarter.co/

Ecarter Technologies is an Authorized CS-Cart Reseller and full-service CS-Cart development company based in Noida, India. Since 2020 we have shipped 200+ CS-Cart and CS-Cart Multi-Vendor projects across 40+ countries — including marketplaces handling 50,000+ orders a day.

On the CS-Cart Marketplace we publish 120+ ready solutions, best known for our native mobile apps: CS-Cart Customer Mobile App, Vendor Mobile Application, Delivery Boy App and POS System App, alongside our Booking System, Wallet System and Support Ticketing System — all battle-tested in production on hundreds of stores.

Beyond add-ons we deliver complete CS-Cart development services: Multi-Vendor marketplace builds, upgrade-safe custom add-on development, theme development, migration from Magento, Shopify and WooCommerce, speed optimization and SLA-backed support. Dedicated CS-Cart developers are available full-time, part-time or hourly. Learn more at https://ecarter.co/cs-cart-development

ISO 9001:2015 certified · Team of 40+ · sales@ecarter.co


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