Help Center for customers

A powerful tool designed to empower store administrators with the ability to create a comprehensive self-help documentation (knowledge base) section directly on the website.

Last update: 19/11/2023
Reviews: 1
Help Center for customers

Introducing the CS-Cart "Help Center" add-on by Hungryweb – a powerful tool designed to empower store administrators with the ability to create a comprehensive self-help documentation section directly on the website. This add-on is not just about providing information; it's about enhancing the user experience.

Key Features:

  1. Rich Experience: Seamlessly integrate detailed articles, FAQs, guides, and tutorials to assist your customers at every step of their journey. The content is organized intuitively, ensuring users find the answers they're looking for swiftly.
  2. Modern UI/UX Design: With its contemporary design, the Help Center add-on offers a visually appealing interface that aligns with modern web standards. The design is not only beautiful but also functional, ensuring users can navigate through the help content with ease.
  3. Compatibility: Whether you're using CS-Cart or the Multi-vendor platform, the Help Center add-on is built to integrate smoothly. It's compatible starting with version 4.12.2. For those using earlier versions, on-demand compatibility can be arranged. Please request here for further assistance.
  4. Customizable: Tailor the Help Center to match your brand's aesthetics. From colors to fonts, you have the flexibility to ensure the documentation section feels like a natural extension of your website.
  5. Responsive Design: Recognizing the diverse devices customers use, the Help Center is fully responsive. Whether accessed from a desktop, tablet, or smartphone, users will experience the same high-quality UI/UX.
  6. Search Functionality: Equipped with a robust search feature, users can quickly locate specific information, reducing the need for them to navigate through multiple pages.
  7. Feedback Mechanism: Allow users to provide feedback on articles, helping you understand which content is most valuable and where improvements might be needed.


  • Reduce Support Tickets: By offering a comprehensive self-help section, many customer queries can be resolved without the need for direct interaction, reducing the load on your support team.
  • Enhance Customer Satisfaction: A well-structured Help Center means customers spend less time searching for answers and more time enjoying your products or services.
  • Boost SEO: Quality content in your Help Center can also serve as an SEO asset, driving organic traffic to your site.

Incorporate the CS-Cart "Help Center" add-on into your website and provide your customers with an enriched, self-reliant browsing experience.

Real-world use cases of the add-on across different stores and countries


Payment type
One-time payment
  • Store Builder
  • Multi-Vendor
  • Store Builder Ultimate
  • Multi-Vendor Ultimate
  • Multi-Vendor Plus
Compatible versions
  • 4.17.1
  • 4.16.2
  • 4.16.1
  • 4.15.2
  • 4.15.1.SP4
  • 4.15.1.SP3
  • 4.15.1.SP2
  • 4.15.1.SP1
  • 4.15.1
  • 4.14.3
  • 4.14.2.SP1
  • 4.14.2
  • 4.14.1.SP1
  • 4.14.1
  • 4.13.3
  • 4.13.2.SP2
  • 4.13.2.SP1
  • 4.13.2
  • 4.13.1
  • 4.12.2
Sarah Thompson
Valuable resource, offering assistance and guidance to users
The help center is a valuable resource, offering assistance and guidance to users. To enhance its effectiveness, should we consider creating separate help center pages for both customers and vendors? This way, we can tailor support to the unique needs of each group, ensuring a more user-centric experience.
Hungryweb reply
Thank you for your feedback! Creating separate help center pages for customers and vendors could indeed improve user experience. It's a great idea to provide customized support and the add-on is your tool for achieving it.
Hungryweb is a distinguished software firm with a core focus on delivering sophisticated

Contact information

Hungryweb is a distinguished software firm with a core focus on delivering sophisticated eCommerce solutions through the utilization of CS-Cart and Multi-Vendor platforms. Our dedicated team of seasoned developers and designers tirelessly endeavors to ensure that merchants gain access to the latest and most streamlined web stores available.

Our range of services

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