What is LiveChat?
LiveChat is a CS-Cart specific live chat and help desk software; it allows for instant communication with website visitors and customers and enables prompt resolution to their questions or concerns. Having LiveChat on your website means that you can communicate with your customers in a channel they prefer and use. For you, it means more satisfied customers, more resolved problems, and more sold products.
With live chat for CS-Cart by LiveChat, you can reach out to website visitors, see live interactions with your pages and move your customers through the purchase process. Plus, it makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, see transcripts of past conversations and send files to customers through the live chat window.
When you go offline, you chat widget is replace with a ticket form. It means that your customers can still contact you by leaving you questions as tickets.,From email marketing to social, LiveChat integrates seamlessly with a range of popular third-party apps and services, such as Facebook, HubSpot CRM or MailChimp.
Features of the integration
- identify users on your website - when you chat with a user that has an account on your website you can see his e-mail and full name,
- track shopping carts - see what visitor has in the shopping cart and make a conversation more personalized - you can up-sell products or simply help a potential customer
The add-on is free, but you need a license of LiveChat to work with it. LiveChat comes with a 30-day trial, allowing you to enjoy the service with no obligation to buy.
Try live chat for CS-Cart for free, for 14 days - Sign up here.