What is LiveChat?
LiveChat allows for instant communication with website visitors and customers and enables prompt resolution to their questions or concerns. Having LiveChat on your website means that you can communicate with your customers in a channel they prefer and use. For you, it means more satisfied customers, more resolved problems, and more sold products.
Description
With live chat for CS-Cart, you can reach out to website visitors, see live interactions with your pages, and move your customers through the purchase process. Plus, it makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, see transcripts of past conversations, and send files to customers through the live chat window.
With asynchronous communication, customers can initiate a chat and receive an email notification when you reply. They can choose to respond either via email or the chat widget, according to their preferences. From email marketing to social, LiveChat integrates seamlessly with various popular third-party apps and services, such as Facebook, HubSpot CRM, or Mailchimp.
Requirements
The add-on is free, but you need a license of LiveChat to work with it. LiveChat comes with a 14-day trial, allowing you to enjoy the service with no obligation to buy.
Try live chat for CS-Cart for free, for 14 days - Sign up here.
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Founded in June 2002, Text is the company behind LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. We help brands provide better customer service at scale by analyzing, enriching, and automating text communication.
