The Real-Time Messenger add-on is a perfect tool for realtime messaging between customers and vendors.
Providing customers with a tool to chat with vendors on the fly is a good opportunity to amaze your customers with exceptional service! If any question arises, it can be immediately addressed to the vendor. The vendor gets email notification and replies to the customer in order to answer the questions, dispel doubts or convince them. It’s obviously a good chance to help customers make their purchase decision faster.
To start a conversation a customer needs to click the Contact vendor link on one of the following pages:
The vendor can also initiate a conversation with a customer on the order details page.
Communication is shown on a separate page.
Your customers will find it especially convenient to exchange messages from their mobile devices.
The number of unread messages is displayed in the profile.
All the unread messages can be seen on the Messages page.
The add-on settings
The Messages page with all the tickets.
Learn more about the add-on in our User Guide.
The add-on is compatible with Multi-Vendor 4.5.1 and above.
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