CS-Cart Support Ticketing System

Ecarter Technologies Pvt Ltd

Отзывов: 3

Last update: 25.07.2022

Доменное имя

не более двух доменов на витрину, основной и для разработки

Редакция CS-Cart

Update Plan

$79.00

$69.00

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CS-Cart Support Ticketing System

$79.00

$69.00

Описание
Совместимость и локализации
Отзывы
Разработчик
Видео-обзор
Комплекты с этим товаром
Обновления

CS-Cart Support Ticketing System integrates the Ticketing system to your CS-Cart store. This add-on allows to registered users of the store-front to create tickets regarding their queries from the store-front. All the tickets can be viewed in the customer account at your store-front under the Support Tickets option available in the My Account section. Admin can easily manage those tickets from the Admin panel under the Support Tickets option available in the website section.

Features:

New features added in Addon Version-2.0

Add a new menu for ticket types where the admin can see the ticket types.
Feature to view, create, update ticket type from the backend.
New frontend UI which looks more attractive.
A totally new page is added to create a support ticket from the front-end.
A dropdown menu is added to see ticket by ticket statuses.

Addon Version-1.0

Admin can manage all the tickets from the CS-Cart admin panel.
Integrate Support Ticket System with your CS-Cart Store.
Easy & effective interaction between Admin and Buyers.
Enables the store-owner to handle service tickets raised by customers.
A well-managed helpdesk system for your CS-Cart site.
Store visitors or registered users can raise tickets relating to any concern/issue/ inquiry.
Customers can manage their tickets from the front-end.
Store admin can manage all the tickets from the CS-Cart admin panel.
Admin can reply to those tickets created by the buyer.
Admin can assign an agent to the ticket who will look after the customer issue.
Admin/Agent can create or delete or manage the tickets from the CS-Cart backend as per the privilege assigned.
Admin/Assigned agent/Customers can add attachments to ticket replies.
Improves customer retention and brand image.
Admin can change the priority of tickets according to the queries.
Customers can create a ticket for any help.
Buyers can view all the tickets.
Customers can filter and sort the tickets.
Customers can add collaborators.
Attach files and images for better query resolution.
A systematic record of the shared data.
Admin can add internal notes which only shown to agent and admin.
Admin can delete any ticket and also can recover it at any time.
When a customer replies on a ticket its status changed to open.

Payment type

One-time payment

Совместимость с версиями

4.17.1
4.16.2
4.16.1
4.15.2
4.15.1.SP4
4.15.1.SP3
4.15.1.SP2
4.15.1.SP1
4.15.1

Локализации

English

Mariusz Szymanowski

04/03/2024, 20:45

Преимущества

easy to customise
very advanced
easy to use

Недостатки

I have not found

Комментарий

I didn't expect it to be such a good tool. It looked very innocent, but in fact it is an amazing management center, almost like a CRM.
Congratulations and thank you!

Анонимный

16/09/2022, 18:48

Преимущества

Works very well.

Недостатки

None

Комментарий

Excellent ticket addon. Works very well. I use it a lot!!

Alan Loya

09/07/2022, 21:05

Преимущества

They are the best company to buy applications, they are always willing to help and provide advice.

Recommended 100%

Комментарий

They are the best company to buy applications, they are always willing to help and provide advice.

Recommended 100%