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Real-Time Messenger

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$137.00

This product is electronically distributed.

Increase customers' loyalty allowing them to securely exchange messages with vendors in real-time

Provide your customers with a tool to chat with vendors
Real-Time Messenger
$137.00

Overview


The Real-Time Messenger add-on is a perfect tool for realtime messaging between customers and vendors.

Providing customers with a tool to chat with vendors on the fly is a good opportunity to amaze your customers with exceptional service! If any question arises, it can be immediately addressed to the vendor. The vendor gets email notification and replies to the customer in order to answer the questions, dispel doubts or convince them. It’s obviously a good chance to help customers make their purchase decision faster. Buy additional server configuration not to worry about add-on configuration on the server!

Your benefits

  • no need of any third-party messenger or live chat;
  • absolute control over all vendor/customer correspondence;
  • providing utmost satisfaction with your marketplace;
  • no outside arrangements between customers and vendors;

Key features

  • Fast and secure messaging for customers and vendors;
  • Clickable links in messages;
  • Communication history;
  • Showing the number of unread messages;
  • E-mail notifications about new messages;
  • The Contact vendor link on the product details page, order details page and vendor’s products list;
  • The Contact customer link on the order details page;
  • Ability to specify forbidden words, which are hidden in the correspondence (e.g. @gmail for Google email addresses).

Dependencies

  • Real-Time Messenger requires pre-configuration of your server environment.
  • PHP 5.6.0 minimum, PHP 7.2 maximum. SSL certificate and HTTPS enabled.
  • Add-on installation and server configuration are NOT included in the price. You may purchase server configuration service additionally.
  • The add-on may not work with a shared hosting.

How it works

To start a conversation a customer needs to click the Contact vendor link on one of the following pages:

  • on the product details page;
  • on the order details page;
  • on the vendor’s products list.

real-time_messenger_product_page

real-time_messenger_vendor_store

realtime-messenger-order-page.png?151902

The vendor can also initiate a conversation with a customer on the order details page.

conversation_with_a_customer_on_the_order_details_page

Communication is shown on a separate page.

communication_is_shown_on_a_separate_page

Your customers will find it especially convenient to exchange messages from their mobile devices.

real-time_messenger_from_mobile_devices

The number of unread messages is displayed in the profile.

realtime-messanger-unread.png?1519027900

All the unread messages can be seen on the Messages page.

realtime-messenger-unread-page.png?15190


realtime_messenger_add-on_settings

The Messages page with all the tickets.

realtime_messenger_with_all_the_tickets

User Guide

Learn more about the add-on in our User Guide.

Support

This add-on is developed and published by Simtech Development Ltd. You are guaranteed a quality add-on supported by future versions. If you need help, please contact us via our help desk system.

Server Configuration

Configuration of the add-on work on the server might be challenging, so we recommend purchasing our configuration service in addition to the add-on. 

Note that technical characteristics and configurations of servers may vary and directly depend on the company providing the hosting services, so add-on installation and setting up the server configuration are guaranteed only for Simtech Development hosting.

In other cases, we do assure you that we will make every effort to configure and install the add-on. But we do not take responsibility in situations when, after the work on configuring the server done, it was not possible to achieve the proper operation of the add-on because of the action or inaction of third parties, including the hosting provider.


Product
  • Multi-Vendor
  • Multi-Vendor Ultimate
  • Multi-Vendor PLUS
Compatible versions
  • 4.13.1
  • 4.12.2
  • 4.12.1
  • 4.11.5
  • 4.11.4
  • 4.11.3
  • 4.11.2
  • 4.11.1
  • 4.10.4.SP1
  • 4.10.4
  • 4.10.3
  • 4.10.2
  • 4.10.1
  • 4.9.3
  • 4.9.2
  • 4.9.1
  • 4.8.2
  • 4.8.1
  • 4.7.4
  • 4.6.3
  • 4.5.2
Localisations
  • English
  • Русский
Const S
Comment
Very useful addon that allows direct communication between visitors and vendors!

Suggestions for future versions: Emoticons support, add option to add attachments with messages.

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