Request History PRO (Contact Form History)

The Contact Form History plugin provides a comprehensive solution for managing and tracking all incoming messages submitted through your store's contact form. With this plugin, every time a customer or visitor contacts you via the feedback form, their request is automatically recorded in a structured, easy-to-read table within your admin dashboard. This makes it convenient to track who reached out, when, for what reason, and whether their inquiry has been addressed.

By keeping all correspondence in one place, you can ensure that no customer request is overlooked, improving your customer service workflow and making it easier for multiple admins to manage communications efficiently.



Seamless Integration with ocMod: The plugin operates using ocMod, meaning no core files of your store will be modified. This ensures smooth updates and compatibility with your existing system.

Comprehensive Message Tracking: All contact form submissions are automatically saved in a clear, structured table. The table captures essential details like the date of submission, the customer's name, email address, the message content, and the IP address of the sender. This ensures that you have all the necessary information at hand to respond efficiently.

Direct Response within the Extension: The plugin allows administrators to reply to customer inquiries directly from the admin panel. Responses are appended to the original message thread, making it easy for other admins to view how the request was handled. This ensures continuity and transparency in customer communication.

Message Status Tracking: You can easily mark each message as "responded to" or "unresponded," helping you keep track of which requests have been handled and which still require attention. This visual cue improves efficiency by allowing you to prioritize unanswered inquiries.

CSV Export Functionality: The plugin offers the ability to export the entire contact form history into a CSV file. This is particularly useful for businesses that want to archive their communication history, generate reports, or analyze customer queries in bulk. The CSV export includes all relevant data, ensuring that nothing is missed during the export process.

Efficient Communication Management: The plugin is designed to streamline communication between your business and customers. By storing all contact form messages in one place, you reduce the risk of losing track of inquiries and improve your ability to provide timely responses.

Ideal for Multi-Admin Stores: If multiple administrators handle customer inquiries, the plugin allows for better collaboration. Each admin can see how a particular inquiry has been addressed, preventing duplicate responses and ensuring consistent customer service.

Secure and Organized Contact Data: The plugin keeps all customer data organized and secure within your store's backend. With IP addresses and email addresses recorded for each submission, you also have a way to verify legitimate contacts and manage potentially suspicious activity.

Benefits:
Improved Customer Service Efficiency:
By keeping track of all contact form submissions in an organized format, you can quickly address customer concerns and ensure no requests are left unanswered.

Enhanced Internal Communication:
With responses appended to original messages and easily viewable by all admins, team members can work together more effectively to manage customer inquiries.

Simplified Record Keeping and Reporting:
The ability to export message history to CSV allows you to analyze customer interactions and track trends over time. You can also archive communication for future reference.

Better Customer Satisfaction:
With a more organized approach to responding to inquiries, you can ensure customers receive timely and accurate responses, improving their overall experience with your store.

Reduced Admin Overload:
By marking messages as responded to or unresponded, you can avoid confusion or missed inquiries, ensuring a more streamlined admin process.

Use Cases:
Customer Support Management:
Store owners can use this plugin to efficiently manage and track customer support requests, ensuring prompt follow-up and improved customer satisfaction.

Lead Tracking:
Use the contact form history to track inquiries from potential customers, helping you identify and respond to leads more effectively.

Internal Record Keeping:
Store owners can export message histories to create a permanent record of all customer inquiries, ensuring that no important communication is lost over time.

Multi-Admin Collaboration:
In stores with multiple administrators, the plugin ensures that all team members have access to the same communication history, improving collaboration and reducing the risk of miscommunication.

The Contact Form History plugin is an essential tool for any e-commerce store that values efficient customer communication and streamlined internal processes. By organizing and storing all customer inquiries in one place, this plugin helps you provide faster, more effective responses while maintaining a clear history of all interactions.