Online consultant

Online consultant for your site is the simplest and the most effective way to improve your communication with users. CleverSite provides user-friendly and fast interface for communication with site visitors.

As soon as you place the settings for the module, online chat form appears on your site, which will help your visitors ask a question or ask the operator for help.

Chat form

Operator receives user’s requests with the help of Operator’s Panel:

Operator’s Panel

Operator can see the information about the location of the visitor, his/her time spent on the site, number of viewed pages and current page. Also the operator sees the text, which is being typed, but not yet sent by the visitor.

You can use other third party clients with Jabber for communication with clients.

Call back from the site

For even more real-time communication with the user, you can use call back service, provided bu CleverSite:

CallBack Form

Our service connects the operator with your visitor – it’s a quick and easy way for the client to get specialist’s consultation.

Interface and customization

You can customize the interface of the consultant in accordance with the design and concept of your site. More than that – our system recommends the most suitable choices according to the colors of your site. There is an option to change the position of the button for calling the operator and of call back widget or an option to use a single button for chat and calling back.

Customization

You can set the greeting phrases, actions and animation effects to attract user’s attention.

Customization

Statistics

You can check the statistics of operators’ work for the given period:

Statistics` window

You can also see the dialogues of the operators:

Full Statistics` window

Product:
  • CS-Cart
  • Multi-Vendor
Compatible versions:
  • 4.3.6
  • 4.3.5
  • 4.3.4
  • 4.3.3
  • 4.3.2
  • 4.3.1
  • 4.2.4
  • 4.2.3
  • 4.2.2
  • 4.2.1
  • 4.1.5
  • 4.1.4
  • 4.1.3
  • 4.1.2
  • 4.1.1
  • 4.0.3
  • 4.0.2
  • 4.0.1
Localisations:
  • Русский
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