"Help" menu for buyer and store administrator

Experts in creating marketplaces, eCommerce and turnkey B2B projects

• We launch and automate turnkey marketplaces based on FBO, FBO+, FBS, DBS, SAAS, FGD, FDS, etc.
• We are implementing document management for the marketplace.
• We provide technical, legal support and training for administrators and managers.

In a nutshell about our team

Our experts have extensive experience in implementing various business models of marketplaces and online stores.

• B2B business model
  Business-to-business

  • Building business processes.
  • Work with large, medium and small enterprises.
  • Logistics, reserve of goods, shipment of orders.
  • Document management and reporting to the tax service.

• B2C business model
  Business-to-consumer

  • Building logistics from the supplier through the warehouses of the marketplace or the vendor's DBS.
  • Tracking the quality of goods, payment control, and delivery.
  • Payments to sellers and document management.

• C2C business model
  Consumer-to-consumer

  • Control of content filling by sellers and communication with buyers.
  • Secure transaction and transparent delivery.
  • Work with reviews about the quality of goods or services.

• Integration with
  fulfillment operators

  • Connecting external fulfillment operators to the FBS, FBO+, or FBO models of absolutely any modification.
  • Reduction of storage and logistics costs, automation of work with fulfillment operators.
  • Assembling goods for orders under a marketplace or seller's agreement.

• Multiple operating models
  DBS, DBSp, FBS, FBO+, FBO

  • Cost optimization and implementation of DBS, DBSp, FBS, FBSp, FBO+, FBO models of any modification for medium-sized goods, valuable goods, KG depending on the logistics chains of cargo movement.
  • Increasing the territories of presence and strengthening the competitive advantage by optimizing logistics costs.

• Document management preparation and development

  • Workflow for marketplaces based on DBS, DBSp, FBS, FBSp, FBO+, FBO, etc.
  • Development and integration with 1C: UT, ERP , UNF, Accounting, banks, OFD, EDI, delivery services, Honest sign, reports to the tax service on suppliers and sellers.
  • We have developed our own workflow configuration for 1C marketplaces.:Marketplace management".

• Regulations, management, control of seller's actions

  • Monitoring the dialogue between the seller and the buyer before and after the sale.
  • Checking the correctness of filling out the product card.
  • Order processing control;
  • Assembly management and order delivery control to the shipping company.
  • Tracking logistics before delivery to the recipient.
  • Handling returns in warehouses;
  • And much, much, much more.

• Category tree and product quality control

  • Developing a convenient and logical category tree.
  • Creating a cloud of characteristics and variants of characteristics.
  • Monitoring the downloading of content and files by sellers.
  • Updating databases;
  • Work according to SEO requirements.
  • Monitoring the requirements of global search engines.

• Automatic customer service (marketing)

  • Automated E-mail marketing, social media and messengers.
  • Automatic handling of abandoned baskets;
  • Auto-notification of customers about new promotions and discounts.
  • Developing a customer loyalty program.
  • Convenient direct communication channels with the seller's employees with control of their actions.