UVdesk – CS-Cart Free Helpdesk Ticket System integrates the UVdesk system to your CS-Cart store. This add-on allows store visitors or registered users to create tickets regarding their queries from the frontend itself. All the tickets can be viewed in the customer account at your storefront under the UVdesk Tickets option available in My Account section. Admin can easily manage the tickets from CS-Cart back-end as well as from UVdesk portal.
A ticketing system keeps the Records of previous communications with each customer. This is extremely convenient for the support team, as all the information they need to deal effectively with staff and customers is kept in one convenient location and they can handle it in that place from start to finish.
Please Note – To use this extension, you must have UVdesk account. You can create a free UVdesk account here.
Now you can integrate UVdesk help-desk cloud Support service with your CS-Cart.
Please Note - Only root admin or agent can view ticket on Back end. Here, Admin refers to Root Admin.