CS-Cart ChatBot Add-on enhances your store with an intelligent virtual assistant that helps customers interact with your business through automated conversations, product discovery, order tracking, and query management.
The add-on enables businesses to provide instant customer assistance through a customizable chatbot interface powered by Dialogflow integration. Customers can search products, track orders, submit support queries, and receive automated responses directly from the storefront.
Key Features
- Interactive AI-powered chatbot for customer assistance
- Dialogflow integration for automated conversations
- Product search directly from the chat window
- Order tracking functionality within the chatbot
- Query submission system with reference ID generation
- Dedicated "Your Queries" section for customers
- Hot Deals display in a sliding product format
- Custom fallback message configuration
- Multilingual support including English and Russian
- Customizable chatbot appearance and branding
- Upload custom chatbot, header, and user icons
- Enable or disable chatbot services from backend settings
- Clear Chat functionality for conversation reset
- Responsive chatbot interface for desktop and mobile users
Submit Customer Queries
Customers can submit their questions, support requests, or inquiries directly through the chatbot interface. Each query is automatically recorded and assigned a unique reference ID for future tracking.
- Submit support requests without leaving the storefront
- Automatic reference ID generation for each query
- Track submitted queries from the "Your Queries" section
- View query details and status updates anytime
Track Orders Instantly
Customers can conveniently track their orders through the chatbot by providing order details. The chatbot retrieves the order information and displays the current order status in real time.
- Quick order lookup directly from chat
- Display order status and tracking information
- Redirect customers to complete order details page
- Reduce support requests related to order tracking
Search Products with ChatBot
The chatbot helps customers discover products quickly by allowing them to search using product names or keywords directly within the conversation window.
- Instant product search from chat interface
- Display matching products dynamically
- Improve product discovery and customer engagement
- Provide a seamless shopping experience
Customizable ChatBot Experience
Store owners can fully customize the chatbot appearance and behavior to match their brand identity and customer support requirements.
- Configure chatbot name and branding
- Customize header and background colors
- Upload custom chatbot, user, and header icons
- Set personalized fallback messages
- Enable or disable chatbot services individually
Support Information
If you face any issues with the CS-Cart ChatBot Add-on, please contact our support team.
- Free 3 months technical support included
- Option to purchase extended support
- Create a ticket through the support portal
- Email support at support@webkul.com
- Free lifetime updates included
- Store Builder
- Multi-Vendor
- 4.20.1
- 4.19.1.SP2
- 4.19.1.SP1
- 4.19.1
- 4.18.4
- 4.18.3
- 4.18.2.SP1
- 4.18.2
- 4.18.1.SP1
- 4.18.1
- English
- Български
- Dansk
- Deutsch
- Ελληνικά
- Español
- Français
- Georgian
- Italiano
- Nederlands
- Norsk
- Polska
- Română
- Украинский
- Русский
- Slovenščina
- 中文
Contact information

About Webkul CS-Cart Development
Webkul has been working with CS-Cart since 2010 and offers 200+ CS-Cart add-ons and solutions for online stores and multi-vendor marketplaces.
We help store owners and marketplace operators with ready add-ons, custom development, migration, mobile apps, POS, PWA, headless commerce, themes, support, and third-party integrations.
Webkul is one of the top CS-Cart development companies, with a 4.9 marketplace rating and 190+ customer reviews from CS-Cart users.
For custom work beyond ready add-ons, explore our CS-Cart development services for stores, marketplaces, migration, mobile apps, POS, PWA, headless commerce, and integrations.
Our Happy Customers
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Our CS-Cart Services
Webkul provides practical CS-Cart services for businesses that need stable add-ons, custom workflows, better mobile experience, migration support, and long-term maintenance.
View our complete CS-Cart development services for customization, migration, mobile apps, POS, PWA, headless commerce, themes, and integrations.
CS-Cart Development Services
CS-Cart Marketplace Development
Headless Commerce Development
Mobile App Development
Support and Maintenance Services
Generative AI Services
Why Choose Webkul?
Webkul supports both ready add-on needs and custom CS-Cart development. This helps businesses start faster and still build features around their own process.
200+ CS-Cart add-ons and solutions
Custom CS-Cart development for stores and marketplaces
Migration, integration, and support services
Mobile app, POS, PWA, and headless commerce experience
90 days of free support for eligible add-ons
Payment, shipping, ERP, CRM, and API integration support
Website performance audit and optimization support
AWS hosting support for CS-Cart projects
Our Best CS-Cart Cases
Here are a few examples of eCommerce and marketplace projects where Webkul worked on store experience, mobile commerce, marketplace features, and business-specific workflows.
Top-Rated CS-Cart Add-ons
Webkul offers ready-to-use CS-Cart add-ons for marketplace features, checkout, shipping, payments, mobile commerce, vendor tools, store management, and custom business needs.

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