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A chatbot is a computer program or an artificial intelligence which conducts a conversation. It is an assistant that communicates through text messages, a virtual companion that integrates into websites, applications or instant messengers and helps entrepreneurs to get closer to customers. A chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines. In order to do interactive conversation with the end users of your site. “CS-Cart Chatbot” add-on is developed.
CS-Cart Chatbot add-on allows businesses to do automated communication with their customers. Chatbot can send and receive messages from the users. Customer can search for the products, hot deals and can track his orders from the chat area. You can ask whatever you want at any time, and a customer will get immediate reply. Therefore, it results in an excellent customer services experience and hence profits the business.
- Admin can manage the services like “Hot Deals”, ”Product Search” & “Track Order” from the backend.
- Admin can select the User icon and Chatbot icon.
- Option to customize the chatbot header background color and icon color.
- Option to customize the fallback message to be displayed to customer.
- Customer can search for the products and hot deals.
- Customer can track his order from the Chat area.
- Option to ask query to admin via Chat box.
- Functionality to clear the chat is provided to user.
- Supports English and Russian language.
Note: It will work only in https (SSL enabled) site.